IT Associate

Job Description

The IT Associate works closely with the IT Manager to meet the IT needs of our organization. This is a full-time, non exempt position with an hourly rate of $22.00/hour. The IT Associate position plays a key role ensuring that our agency operates with the highest quality IT services available to all employees of our agency.

Qualifications/Requirements:

  • Minimum of 2 years experience in IT, helpdesk or technical support.
  • Microsoft (MCSA), CompTIA (A+, Network+) and / or Cisco (CCENT, CCNA) certifications are ideal but not required to begin employment.
  • In depth knowledge of software, including Microsoft Office, Windows 10, active directory, common web browsers, Android / iOS, preferred.
  • Experience troubleshooting networks, internet access, windows PCs and mobile devices.
  • Excellent verbal and written communication skills with the ability to form relationships at all levels of the organization.
  • Must possess the desire to tackle and learn new technologies.
  • Exemplary and demonstrable customer service & interpersonal skills.
  • Valid general Driver’s License and vehicle available for mileage-compensated use while at work..
  • Submit to DOEA background check and drug screening.

Essential Functions:

  • Responds to help desk tickets in a timely and courteous manner.
  • Monitors the progress of incidents and problems while providing timely updates to customers
  • Discover, diagnose, repair and maintain all aspects of the end-user computing experience, including: desktops, laptops, servers, smart phones, tablets, wired and wireless networks, etc.
  • Coordinates and escalates complex issues to the escalation and leadership teams when necessary.
  • Install computer hardware, software, as well as peripherals following design or installation specifications.
  • Assist in network and server administration as directed.
  • Instruct users in the operation of agency equipment and processes, including but not limited to hardware, software, tablets and phones
  • Assist with asset tracking of all IT equipment and peripherals
  • Other duties as directed.

Working Conditions/Physical Requirements:

  • Business hours are Monday through Friday, 8:30 a.m.-5:00 p.m.
  • Due to circumstances that may arise, overtime may be required at times. In all cases, overtime must be pre-approved by your supervisor.
  • Frequently lifting and/or moving equipment weighing up to 50 pounds for various needs.
  • Frequent local travel to other locations to troubleshoot and maintain company hardware and software.
  • Must be able to remain in a stationary position 50% of the time.
  • Requires sitting at a computer for up to eight hours a day.
  • The person in this position will occasionally be required to move about inside the office to access file cabinets, office machinery, etc.
  • Constantly operates a computer and other office productivity machinery such as a calculator, copy machine, and printer.
  • The person in this position frequently communicates with employees who have questions. Must be able to exchange accurate information in these situations.

Training:

  • Will receive orientation and pre-service training on operations of Aging True
  • Will receive in-service training pertinent to all services and community resources. (Minimum 6 hours yearly)
  • Will receive access to a variety of IT training through online resources and training on the job.

Anyone with these skills that is interested in a challenging and highly rewarding work experience where every day provides an opportunity for growth is encouraged to submit their resume for review.

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