IT Assistant


The IT Assistant works closely with the IT Director to meet the IT needs of our organization.  This is a full-time, non exempt position with an hourly rate of $15.00/hour. The IT Assistant position plays a key role ensuring that our agency operates with the highest quality IT services available to all employees of our agency.


  • Minimum of 3 years experience in IT, helpdesk or technical support.
  • In depth knowledge of common software, including Microsoft Office, Windows 7 / 10, Windows Server 2008 R2, Server 2016 / 2019 preferred.
  • Previous experience in Microsoft Exchange, Microsoft Data Protection Manager, Microsoft SQL Server, Active Directory, Sharepoint 2010, windows scripting, databases, reporting, group policy a plus.
  • Must possess the intelligence and energy to tackle and learn new tasks.
  • Microsoft, CompTIA and Cisco certifications are ideal but not required to begin employment.
  • Submit to DOEA background check and drug screening.
  • Excellent communication and interpersonal skills

Essential Functions:

  • Responsible for assisting all employees with their questions about any of our supported software and computing platforms to the best of his/her ability, in a professional and courteous manner.
  • Resolve technical problems with computer (desktops, laptops, servers, tablets, smartphones), Local Area Networks, and other systems.
  • Maintenance and support of all computer software and hardware.
  • Resolution of helpdesk tickets submitted by staff, including time tracking, documentation of work performed and direct communication with users.

Working Conditions/Physical Requirements: 

  • Business hours are Monday through Friday, 8:30 a.m.-5:00 p.m.
  • Due to circumstances that may arise, overtime may be required at times. In all cases, overtime must be pre-approved by your supervisor.
  • Frequently lifting and/or moving equipment weighing up to 50 pounds for various needs.
  • Frequent local travel to other locations to troubleshoot and maintain company hardware and software.
  • Must be able to remain in a stationary position 50% of the time.
  • Requires sitting at a computer for up to eight hours a day.
  • The person in this position will occasionally be required to move about inside the office to access file cabinets, office machinery, etc.
  • Constantly operates a computer and other office productivity machinery such as a calculator, copy machine, and printer.
  • The person in this position frequently communicates with employees who have inquiries or questions.  Must be able to exchange accurate information in these situations.


  • Will receive orientation and pre-service training on operations of Aging True
  • Will receive in-service training pertinent to all services and community resources. (Minimum 6 hours yearly)
  • Will receive access to a variety of IT training through online resources and training on the job.

Anyone with these skills that is interested in a challenging and highly rewarding work experience where every day provides an opportunity for growth is encouraged to email their resume to and reference in the title of the email “IT Assistant”.