IT Assistant

Summary: 

The IT Assistant works closely with the IT Director to meet the IT needs of our organization.  This is a full-time, non exempt position with an hourly rate of $15.00/hour. The IT Assistant position plays a key role ensuring that our agency operates with the highest quality IT services available to all employees of our agency.

Qualifications/Requirements:

  • Minimum of 3 years experience in IT, helpdesk or technical support.
  • In depth knowledge of common software, including Microsoft Office, Windows 7 / 10, Windows Server 2008 R2, Server 2016 / 2019 preferred.
  • Previous experience in Microsoft Exchange, Microsoft Data Protection Manager, Microsoft SQL Server, Active Directory, Sharepoint 2010, windows scripting, databases, reporting, group policy a plus.
  • Must possess the intelligence and energy to tackle and learn new tasks.
  • Microsoft, CompTIA and Cisco certifications are ideal but not required to begin employment.
  • Submit to DOEA background check and drug screening.
  • Excellent communication and interpersonal skills

Essential Functions:

  • Responsible for assisting all employees with their questions about any of our supported software and computing platforms to the best of his/her ability, in a professional and courteous manner.
  • Resolve technical problems with computer (desktops, laptops, servers, tablets, smartphones), Local Area Networks, and other systems.
  • Maintenance and support of all computer software and hardware.
  • Resolution of helpdesk tickets submitted by staff, including time tracking, documentation of work performed and direct communication with users.

Working Conditions/Physical Requirements: 

  • Business hours are Monday through Friday, 8:30 a.m.-5:00 p.m.
  • Due to circumstances that may arise, overtime may be required at times. In all cases, overtime must be pre-approved by your supervisor.
  • Frequently lifting and/or moving equipment weighing up to 50 pounds for various needs.
  • Frequent local travel to other locations to troubleshoot and maintain company hardware and software.
  • Must be able to remain in a stationary position 50% of the time.
  • Requires sitting at a computer for up to eight hours a day.
  • The person in this position will occasionally be required to move about inside the office to access file cabinets, office machinery, etc.
  • Constantly operates a computer and other office productivity machinery such as a calculator, copy machine, and printer.
  • The person in this position frequently communicates with employees who have inquiries or questions.  Must be able to exchange accurate information in these situations.

Training:

  • Will receive orientation and pre-service training on operations of Aging True
  • Will receive in-service training pertinent to all services and community resources. (Minimum 6 hours yearly)
  • Will receive access to a variety of IT training through online resources and training on the job.

Anyone with these skills that is interested in a challenging and highly rewarding work experience where every day provides an opportunity for growth is encouraged to email their resume to jobs@agingtrue.org and reference in the title of the email “IT Assistant”.